FAQs
Ordering
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
Can I cancel my order?
Can I cancel my order?
Yes, you may request a cancellation of your order at any time after purchase. However, since we are a print-on-demand business, once the order has reached the production phase it can no longer be cancelled. Our manufacturers work very quickly to fulfill orders as soon as they're placed. Therefore, we recommend requesting a cancellation as soon as possible. Although we try our best to satisfy the customer's requests, there is no guarantee that the order can or will be canceled in time.
Shipping
Do you offer international shipping?
Do you offer international shipping?
Yes, all of our products can be shipped to most countries worldwide, including APO, FPO, and DPO addresses. However, some of our shipping providers may encounter restrictions that can cause delays or even suspensions of delivery depending on the region and current state of affairs.
How long will it take to receive my order?
How long will it take to receive my order?
Production times are typically 1-2 business days but occasionally may take longer. Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders for an additional charge. International shipping times depend on the products and destination (estimated at checkout).
Do you offer free shipping?
Do you offer free shipping?
Yes we do! For U.S. customers we offer free shipping on orders over $100.
Can I change the shipping address or upgrade my shipping method?
Can I change the shipping address or upgrade my shipping method?
Yes, to change your shipping address or upgrade the shipping method, please message us through our Contact Us page. Please provide your full name, order number, and the new address or type of shipping method that you are requesting. Please note that there may be an additional charge for the upgraded shipping method. There is also no guarantee that the shipping method or address can be changed if the order has already reached the packaging phase.
How can I track my order?
How can I track my order?
Once your order has been shipped you will receive a tracking number via email. You may also use the Track My Order feature.
Returns and Refunds
I ordered the wrong sized shirt, can I exchange it?
I ordered the wrong sized shirt, can I exchange it?
Unfortunately, our manufacturers do not accept exchanges due to incorrect sizing or color choice made by the customer. Since we are a print-on-demand business and rely on third-party manufacturers, once the order has completed the manufacturing phase it is no longer able to be modified. We strongly recommend using the sizing charts located on each product page to make sure you are ordering the correct size and color. We are currently working towards having our own production warehouse which would allow us to offer an exchange window.
My order is damaged / misprinted. Can I get an exchange or refund?
My order is damaged / misprinted. Can I get an exchange or refund?
Yes, we offer an exchange or a refund for damaged or misprinted items. Please visit the Return Portal to get started with the process.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Other
How do I take care of my T-shirts?
How do I take care of my T-shirts?
On each of the product pages we have instructions on how to care for your product. We strongly recommend that you follow these procedures to protect the graphic's bright colors from fading and to protect the fabric from shrinking.
I want to make quick and easy money. How is this possible?
I want to make quick and easy money. How is this possible?
By promoting our brand on social media. Our affiliates make a substantial percentage of the sales made through their referral link. To see more details, check out our Affiliate Program.
I have design ideas or business proposals that I would like to share with The Drip Monster. How can I get in contact?
I have design ideas or business proposals that I would like to share with The Drip Monster. How can I get in contact?
Please reach out through our Contact Us page for any design ideas or business proposals. After reviewing your ideas we will be in contact with you soon.