At The Drip Monster, we strive to provide our customers with high-quality and unique merchandise. We want you to be completely satisfied with your purchase, which is why we have a clear and transparent return policy in place.
Printed on Demand Products
It's important to note that our products are printed on demand, meaning each item is custom-made specifically for you. As a result, we are unable to accept returns or exchanges for products that are wrongly sized. We highly recommend reviewing our size charts carefully before placing your order to ensure the perfect fit.
Refunds and Exchanges
We understand that sometimes things may not go as planned, and if you receive a product with damage or misprint, we are here to assist you. In such cases, we are happy to offer refunds or exchanges. Refunds generally take 5-7 business days to process and will be refunded back to the original payment method unless otherwise stated.
Damage or Misprint
If you receive a product that is damaged or has a misprint, please visit our return portal within 30 days of receiving your order. We will require clear photos of the damaged or misprinted item as proof. Once we have reviewed the evidence, we will be able to process your refund or exchange.
Contacting Customer Support
If you have any other questions regarding refunds or returns, please reach out to our customer support team via the Contact Us page. A member of our dedicated team will guide you through the process and provide you with the necessary instructions to resolve the issue.
Final Thoughts
While we strive for perfection, we understand that mistakes can happen. We appreciate your understanding and cooperation in following our return policy guidelines. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to ensure your satisfaction with every purchase from The Drip Monster.